IT Support
What our support model can offer you!
Maintenance & Support
Guaranteed
In today's market, your IT infrastructure is the backbone of your company. Downtime, no matter how short will affect your productivity and ultimately your profit margins. The terms, backup and disaster recovery, are nothing but jargon to the majority of company directors and managers, however, when taking into account the statistic that over 40% of SMB businesses that lose their data will collapse within three months, this is a subject that needs taking seriously.
AAG Systems offers a variety of maintenance contracts and backup system checks that are tailored to the specific company needs. From pay as you go to platinum contracts we offer a comprehensive solution to reduce the risk of system failure.
Our proactive method of IT support sets us apart; with regular health checks and remote monitoring we are able to minimise your disruption. Where we differ from our competitors is that we offer break fix maintenance with no small print. If you sign up for our gold or platinum contract, our new for old replacement is included in the price of your contract, allowing you to accurately forecast the yearly cost of your infrastructure. With 4 hour response on your servers and mission critical equipment and 8hr response on your desktops and laptops you can trust AAG to keep your business up and running.
With our unique help desk problem tracking systems and Team Viewer remote monitoring we are at the forefront of proactive support and customer orientated problem solving. At AAG, customer satisfaction is paramount. With our help desk system, you are kept informed at every stage of your query. With our automated email service, every time any member of our team updates your individual query you are sent an email. This means you can not only track the progress of the problem but gives you evidence that your problems are solved within your contracted SLA.
With our current contracts including Education, SMB and Corporate Businesses we have a team that is capable of adapting to the full range of problems. We understand that every business and every user has their own abilities and we cater for every one of these. So whether its holiday cover, general support for your IT manager or comprehensive cover for your full IT system we have the expertise you require.
Call AAG Systems today for your FREE Network Audit.
