IT Support Contracts
AAG Systems Delivering the IT Support your Businees needs!

Service & Support
Guaranteed

Most organisations work on the premise of "don't fix it unless it's broken". This reactive, instead of proactive method of IT support inevitably leads to increased downtime and higher IT support costs in the long run. However, with an AAG Systems Support Contract you can get regular maintenance and monitoring of your business systems at an affordable and competitive price, ensuring the highest level of protection and peace of mind.

Contracted AAG System support is also available on a short term basis for those whose IT staff want to take a Holiday or Extended Leave and don't want to leave their IT Systems to chance.

An AAG System Support Contract can Benefit Your Business By:

• Reducing the risk of System Failure
• Providing a Fast, Efficient and Friendly Response
• Installing and Maintaining the Highest Levels of Security
• Maximising System Uptime and Improving System Performance
• Providing Access to Professionally Trained Engineers and Skilled Technicians
• Reducing Overall IT costs and the Burden of Maintaining an IT System In-house

Our support packages are broken down into three options, click the relevant seal below to see the features of each option in detail. In addition you can scroll down to see a comparison chart of the three options.

What do they cover?	SILVER	GOLD	PLATINUM
Telephone and Remote Support with AAG Technicians	Yes	Yes	Yes
Access to Dedicated Support Line Number	Yes	Yes	Yes
Assigned Personal Support Engineer	-	-	Yes
On Site Support Available 5 days a week 08.00 - 18.00	Yes	Yes	24 Hours
Call Out Charges/Travel Time	Included	Included	Included
Hourly Maintenance Charge For Server Issues	Included	Included	Included
Hourly Maintenance Charge For All Other Issues	£55	Included	Included
Faulty Hardware Support for Covered Equipment	Included	Included	Included
Priority Response over 'non contracted' customers	Yes	Yes	Yes
Guaranteed Response Times
Server Issues	8 Hours	4 Hours	4 Hours
All Other Issues	8 Hours	8 hours	4 Hours
Audit and Maintenance Visits	Annually	Quarterly	Weekly
Discount On Training Courses	-	Included	Included
Discount on Selected Sales Purchases	Included	Included	Included
System Security, Anti-Virus and Anti-Spyware Software	Extra	Extra	Included
Loan Equipment Provided During a Maintenance Repair	Extra	Included	Included

Note: These features are listed only as a guide, all contracts can be tailored to each clients individual needs with options to add or remove specific features upon request.

SIMON Server Integrated Monitoring

As Part Of AAG Systems commitment to providing first class Service and Support we have introduced a new proactive monitoring system.

SIMON (Server Integrated Monitoring) has been deployed on all our support clients servers remotely to provide real-time monitoring and alerting to issues within there networks. Simon is on guard 24/7 and can be configured to monitor a multitude of systems not only those supported by AAG Systems.

Simon is provided completely free of charge as a benefit to Your Silver, Gold or Platinum maintenance package and allows AAG Systems to predict problems and also monitor your internet connections, websites and mail servers.